Returns/Cancelled Orders

What should I do if my purchase arrives damaged?

If you placed the order using your university credit card:

• Contact the vendor and request a Return Authorization.
• You are responsible for coordinating the return and shipment with the vendor.
• If you need assistance, contact Purchasing and Travel for guidance.

If the order was placed with a Purchase Order (PO):

• Contact the buyer who placed the order.
• The buyer will work with the vendor and shipper to arrange a replacement and handle all necessary details.

How do I return a product?

If you placed the order using your university credit card:

• Contact the vendor to determine whether the item can be returned and obtain a Return Authorization, if required.
• You are responsible for shipping the item back to the vendor.

If the order was placed with a Purchase Order (PO):

• Contact the buyer who placed the order.
• The buyer will confirm whether the item is eligible for return, arrange the return shipment, and ensure that any refund or credit is received.

How do I cancel an order?

If you placed the order using your university credit card:

• Contact the vendor directly to request cancellation.
• Cancellation is subject to the vendor's policies.

If the order was placed with a Purchase Order (PO):

• Contact the buyer who placed the order.
• The buyer will handle the cancellation if the vendor allows it.

Updated June 11, 2026